We're happy to answer questions in real-time, but sometimes you can find answers here instead.
Below are some of are common questions about orders
We try to get all our merchandise out as fast as possible. We have a fantastic fulfillment team that works around the clock to get your order shipped quickly! We often presell items so customers can reserve their order before we drop the product. If an item is on presale, this will be listed in the product description at the time of purchase and an estimated ship date! For any additional questions, please get in touch with email@example.com!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
We would be happy to return or exchange any item that has been unworn within 14 days of receipt! You can process your exchange or return right here! Please keep in mind some things on the site are FINAL SALE. This will be listed in the product description at the time of purchase. If an item is marked final sale, we will not be able to accept any returns or exchanges on this product. On the rare occasion you receive something that is damaged, please send us a photo of the damage along with your order number to firstname.lastname@example.org, and we can do our best to resolve the issue!
Sometimes carriers accidentally scan packages as delivered when they are still on the way! Double check the address on your order confirmation; if everything looks correct, it will probably still be headed to you. If you have waited a few business days and the package has not arrived, please reach out to us at email@example.com, and we can guide you through filing a claim. Please note any orders over $500 will require a signature upon delivery!
There are many reasons a package may appear stuck in a location! If your package is stuck at the point of origin, this could mean that the driver forgot to scan the box when it was picked up. If this happens, the tracking will not update until it has reached the delivery point! We know this isn't very pleasant, but please give five business days for the tracking to update in this case because it is likely on the way! If your package tracking says “arriving late,” there is a delay at one of the hub locations your package is traveling through. Unfortunately, we see some of the most prolonged delays we have ever seen in shipping due to labor shortages and other factors. We have found that if a package says “arriving late,” it is still on the way, but it will take longer than usual to arrive. If your package says “missing” or “damaged in transit,” please email firstname.lastname@example.org, and we can help you find a resolution!
If you have ordered multiple items, it is possible some of the things in the order were on presale or may be shipped from a different location! We try our best to get everything out to you as quickly as possible, which sometimes means shipping units at different times! If you think there may have been an error in your shipment, please contact us at email@example.com.
We worked hard to find the most seamless, fast, and reliable international shipping method possible! Our shipping rate includes all duties and taxes upfront, so there is no holdup at customs and no surprise fees when the package is delivered!
Below are some common questions about our products
Wash cold, dry low is the best way to keep your gear looking great!
Fredcoins are the name of our reward points here at MR EATWELL. You can sign up to be part of our program on the bottom right side of our website, where you will see a little logo with Fred (my dog) on it! If you click on Fred, it will ask you to sign in or sign up. Once you are in the portal and sign in, you can click on Fred again, and it will let you know if you have any rewards to redeem! Here you will click on “redeem rewards, " which will bring you to a discount code that can be used at checkout. Please keep in mind that discounts cannot be stacked. If you buy something in a bundle, you will not be able to use your Fredcoins.