When will my stuff ship?
We try to get all of our merchandise out as fast as we can. We have an amazing fulfillment team that works around the clock to get your order shipped quickly! We often presell items so customers can reserve their order before we drop the product. If an item is on presale, this will be listed in the product description at the time of purchase, as well as an estimated ship date! For any additional questions, please contact email@example.com!
How will I know when things are back in stock?
The best way to know when something is back in stock is to sign up for the notifications on the product that is sold out! Be sure to sign up for your specific size, because sometimes we get single pieces in and they could be exactly what you are looking for! We also recommend you follow us on Instagram @mr_eatwell for exclusive info on product restocks and new launches!
How should I wash my stuff?
Wash cold, dry low is the best way to keep your gear looking great!
My package says it was delivered, but I can’t find it.
Sometimes carriers accidentally scan packages as delivered when they are actually still on the way! Double check the address on your order confirmation and if everything looks correct, it is probably still headed to you. If you have waited a few business days and the package has not arrived, please reach out to us at firstname.lastname@example.org and we can guide you through filing a claim. Please note, any orders over $500 will require a signature upon delivery!
My package appears to be lost in transit. Help!
There are many reasons a package may appear to be stuck in a location! If your package is stuck at the point of origin, this could mean that the driver forgot to scan the package when it was picked up. If this happens, the tracking will not update until it has reached the delivery point! We know this is annoying, but please give 5 business days for the tracking to update in this case, because it is likely it is on the way! If your package tracking says “arriving late” this means there is a delay at one of the hub locations your package is traveling through. Unfortunately, we are seeing some of the longest delays we have ever seen in shipping due to labor shortages and other factors. We have found that if a package says “arriving late” it is still on the way, but will take longer than usual to arrive. If your package says “missing” or “damaged in transit” please email email@example.com and we can help you find a resolution!
I accidentally shipped my stuff to the wrong address, what can I do?
Our fulfillment team works very hard to get everything out within 24 hours. If you have spotted a mistake in your address, please email firstname.lastname@example.org and we will do the best we can to get it updated! Please note, we are unable to make any changes after the item has shipped.
Why won’t my order allow me to add a discount code?
Our web platform doesn’t allow for the stacking of discounts (very annoying)! If you have added a product bundle, you will not be able to apply a free shipping or discount code to the order because the bundle pricing has already been added. If you would prefer to use your discount code, please add the items separately and input the code at checkout!
Only part of my order has shipped, why?
If you have ordered multiple items, it is possible some of the items in the order were on presale or may be shipping from a different location! We try our best to get everything out to you as quickly as possible and that sometimes means shipping units at different times! If you think there may have been an error in your shipment, please reach out to us at email@example.com.
I signed up to earn Fredcoins, but don’t know how to redeem my rewards! Help!
Fredcoins are the name of our reward points here at MR EATWELL. You can sign up to be part of our program on the bottom right side of our website where you will see a little logo with Fred (my dog) on it! If you click on Fred, it will ask for you to sign in or sign up. Once you are in the portal and signed in, you can click on Fred again and it will let you know if you have any rewards to redeem! Here you will click on “redeem rewards” and it will bring you to a discount code that can be used at checkout. Please keep in mind that discounts cannot be stacked. If you are buying something in a bundle, you will not be able to use your Fredcoins.
Where is Heather McMahan’s tour merch?
Though we assist in making Heather’s merch, we don’t sell it on our website! All of her tour specific merch can be found at shop.heatherontour.com and any questions regarding merch orders can be directed to firstname.lastname@example.org.
Why was my international shipping so expensive?
We worked hard to find the most seamless, fast, and reliable international shipping method we could! Our shipping rate includes all duties and taxes up front, so there is no holdup at customs and no surprise fees when the package is delivered!
How soon do I need to place my order to get it in time for the Holidays?
Our shipping carriers have recommended the following:
-Any order before 12/17/21 can be shipped using standard shipping.
-Any order between 12/18/21-12/19/21 can be shipped using express shipping.
Due to the current state of the mail system, we recommend ordering as early as you can to ensure an on time delivery! Please note, some items are on pre-sale and will be shipped by the date listed on the product description! We do not guarantee any shipping times, but will do our absolute best to get you your items as soon as we can!
What if my question wasn’t answered?
If you have any additional questions or need anything at all, please contact us at email@example.com!