Returns & Warranty
Make it right.
โ Watches
Unworn and protective film still on? You can still exchange or refund until 14 days from received date:
- Exchange for something else
- Get store credit
- Get a refund to your original payment method
Film removed = final sale. Custom = final sale.
๐ก๏ธ Warranty
Warranty issue? File a claim by emailing helpme@mreatwell.com and we'll send a label for repair or replacement. 2-year coverage on movement, dial, and hands. Not covered: wear & tear, misuse, water damage from incorrect crown setting, or unauthorized repairs.
๐ Return Shipping
Free return shipping on items covered by the policies above.
๐ซ Final Sale
No returns on:
- Items marked final sale
- Deeply discounted items (>49% off)
๐ International
Duties and customs paid at checkout are non-refundable. Contact your local customs office directly for those refunds.
Questions? Email helpme@mreatwell.com.