New site, just launched ยท 15% off with NEWSITE15Issues? matt@mreatwell.com

Returns & Warranty

Make it right.

โŒš Watches

Unworn and protective film still on? You can still exchange or refund until 14 days from received date:

  • Exchange for something else
  • Get store credit
  • Get a refund to your original payment method

Film removed = final sale. Custom = final sale.

๐Ÿ›ก๏ธ Warranty

Warranty issue? File a claim by emailing helpme@mreatwell.com and we'll send a label for repair or replacement. 2-year coverage on movement, dial, and hands. Not covered: wear & tear, misuse, water damage from incorrect crown setting, or unauthorized repairs.

๐Ÿšš Return Shipping

Free return shipping on items covered by the policies above.

๐Ÿšซ Final Sale

No returns on:

  • Items marked final sale
  • Deeply discounted items (>49% off)

๐ŸŒ International

Duties and customs paid at checkout are non-refundable. Contact your local customs office directly for those refunds.

Questions? Email helpme@mreatwell.com.